Intense Technologies: Delivering Greater Customer- Centricity Via Digital Business Platform
Digital transformation is playing a vital role in the rapidly unfolding digital era assisting business across a broad range of industries in improving customer experience, monetizing the escalating data traffic and infrastructure investments.Service providers need to evolve new business models and play a key role in transforming business to become digital. The ultimate goal is to ensure that customers experience personalized and contextual interactions,through every medium they choose to communicate with the brand. With this mandate,it is imperative for businesses to become agile and collaborate seamlessly with partners, streamline existing legacy infrastructure and empower multiple stakeholders with the right information they need to service customer at the right time. This will help them become truly customer centric there by increasing customer loyalty.Exceeding customer expectations, Telangana based Intense Technologies is the most preferred solution provider of digital transformation of customer centric business processes. They have a 70 percent market share in the telecom domain in India for their UniServe platform. With a comprehensive product suite built on the Uni Serve platform, the solutions offered are engineered for data analytics,business process management ,multi-channel distribution and API layer for integrations. This novel offering is cloud-based and seamlessly integrates with the existing infrastructure to help enterprises build competitive edge through enhanced customer experience.
In essence, the innovative and all encompassing platform digitalizes the organization’s legacy inter faces making it unified,easy-to-use and highly-efficient there by empowering telecoms to acquire,engage,and satisfy customers with ease, agility,and assurance. The platform enables businesses to attain a holistic view and a 360 degree
approach of their customer’s interactions across multiple touch points by analyzing demographics,spend patterns,and social behavior leading to reduced operational expenses with minimal transactional costs. Catering to Fortune500 companies,Intense Technologies attributes their success to their portfolio of products accessible on their futuristic and robust UniServe platform. Many solutions that enable enterprises to digitalize the entire customer experience life cycle are built on this platform and have been implemented by leading service providers in the telecom, banking,Insurance and government verticals. With more than a decade of industry rich experience,an award winning product portfolio and a highly adept team, Intense Technologies proudly proclaims to serve customers across four continents in more than 35 countries.Perfectly aligning themselves with the ever-changing customer requirements, the company has gained worldwide recognition and prestigious titles with the company recently being published asa Niche player in the Gartner Magic Quadrant for Customer Communications Management Software 2017.
Continually striving to deliver superior customer experience,Intense Technologies envisions them selves to achieve the leadership position in the domains that they operate in. Furthermore in the span of five years, Intense Technologies anticipates to be a globally renowned100 million dollar company in the digital transformation space.
With more than a decade of industry rich experience,an award winning product portfolio and a highly adept team, Intense Technologies proudly proclaims to serve customers across four continents in more than 35countries
Continually striving to deliver superior customer experience,Intense Technologies envisions them selves to achieve the leadership position in the domains that they operate in. Furthermore in the span of five years, Intense Technologies anticipates to be a globally renowned100 million dollar company in the digital transformation space.
